Transforming Patient Reception with Digital Workflows

The Challenge

Unimed Americana, founded in 1976, has grown into a respected healthcare cooperative with more than 300 doctors, two hospitals, and over 100,000 patients. Its facilities include surgical centers, ICUs, laboratories, and emergency units.

Despite this modern infrastructure, patient reception still relied on manual processes. Admission forms were printed, filled out by receptionists, signed by patients, and physically transported to a central office for scanning and archiving. This method was costly, time-consuming, and prone to document loss — creating inefficiencies for staff and frustration for patients.

The Solution

To modernize its reception workflow, Unimed implemented a digital patient reception system powered by Signatus and integrated by Nexyon’s healthcare partner, Green Soluções.

Now, admission forms are generated directly from Unimed’s hospital system and instantly delivered to Samsung tablets at reception. Patients review their information, make selections, and sign using the S-Pen. The signed forms are automatically stored in a secure electronic dossier and emailed to patients for their own records.

Signatus was selected for its ability to combine legal compliance, security, and biometric handwritten signatures in a seamless solution that integrates with hospital ERP systems.

Conclusion

By digitizing its patient reception process, Unimed Americana not only reduced costs and eliminated inefficiencies but also elevated the patient experience. With Signatus, the cooperative now has a secure, legally compliant, and future-ready reception system — showing how digital transformation can directly benefit both healthcare providers and patients.