Slovak Parcel Services (SPS), the largest courier company in Slovakia, signs business contracts electronically.
The company perceived the need for electronicization especially at the moment of negotiating the legal conditions when concluding a contract with a customer. Editing the contract according to the customer's requirements, printing and signing the documents on paper by both contracting parties was not only lengthy, but also impractical. Especially with additional modifications to the document, which meant repeating the entire process.
Digital handwritten signature
Sales representatives visit customers all over Slovakia, without papers. They replaced paper with a tablet and replaced the ink pen with a stylus. The SIGNATUS solution, available on various mobile devices, gave them the space to increase the productivity of sales representatives. At the same time, it brought satisfaction on the part of the customer.
SPS has a modern logistics network consisting of 25 regional branches and a delivery vehicle fleet consisting of more than 350 courier vehicles.
Current news and promotions are presented by sales representatives to their customers
through a telephone conversation, during which customers can decide whether to use the given service or not. If yes, they will arrange a meeting and the sales representative will prepare all the necessary documents on the tablet. At the meeting, the customer checks the correctness of the filled-in data on the tablet, adjusts them with the sales representative if necessary, and then signs the contract with a stylus.
The document prepared in this way is encrypted and sent to the company system for further processing. If the tablet is not connected to the Internet, the encrypted document waits on the tablet for connection and the document is securely sent later. The customer leaves the meeting without papers, because he has all the documents in his email inbox.
SIGNATUS enabled SPS sales representatives to easily and quickly process contractual documentation and thus increase their productivity. They can serve more customers in one day, thus increasing customer satisfaction.
SIGNATUS and delivery services
For service companies, the simplicity and reliability of the SIGNATUS solution is their competitive advantage. It allows them to set up work processes that best suit the needs of the company and eliminate the paper used when delivering goods, receiving repairs or signing documentation.
Instead of a pile of paper, the company's employees have a durable tablet in their hand, which protects and displays all the necessary data and records consent through a handwritten electronic signature.
