Şekerbank is one of the largest Turkish banking institutions.
Subsidiary investment company Şeker Yatırım Menkul Değerler A.Ş. (Şeker Invest) offers its private and corporate clients investment portfolio management. It provides its services to clients through branches and sales representatives working in the field. SIGNATUS provided the banking institution with a modern way of concluding a contract with the client.
Modern investment contract
The SIGNATUS solution was implemented in Turkey through the Turkish company AST-IST, which is a business partner of ANASOFT.
A client who decides to invest his funds visits a bank branch or meets with its representative outside the branch. At the meeting, he receives a tablet with the SIGNATUS application and fills out an investment questionnaire.
By connecting the SIGNATUS solution to internal systems, the approval process at the headquarters was automated. The contract is signed in the SIGNATUS application only after the client's profile has been approved.
In addition to the mentioned process, the SIGNATUS application enables the electronic signing and processing of contractual documentation. The overall design of the application was adapted to a corporate design with functionalities such as, for example, recording of an identity document or biometric signature data.
In order to find out the evaluation of the questionnaire by the investment company, the client no longer has to wait several days or attend another meeting.
SIGNATUS and banks
Building a relationship with a customer is one of the key success factors in financial institutions. Customers do not like to wait in long lines and leave the bank with a pile of papers. Modern technologies and solutions such as Signatus provide banks with opportunities to differentiate themselves from the competition.
Shortening the wait with a digital presentation and speeding up the service provision process by using digital signing options are among the ways to acquire new customers and improve the relationship with existing ones.
Benefits
Signatus
„Our representatives use a tablet to prepare and sign the application with the client. The camera on the mobile device scans the ID card. All documents are securely sent for approval thanks to direct integration with internal systems. It's in a few minutes the contract approved and displayed on the tablet for signature. After signing, the contract is sent to the client's e-mail address.“
Cemal Elter, IT manager
Şeker Yatırım
Signatus
„Electronic signing on mobile devices changes the way of communication with customers. Personal contact with the client remains because it is important to build trust, but we have removed the old-fashioned paper. In addition, we can conclude the contract anywhere according to the client's needs and also save him one meeting with our representative. It is a competitive advantage for us.“
Banu Yargılı, Head of Operations
Şeker Yatırım
