Digital handwritten signing of contracts at points of sale

Main Challenge

In the past, Orange representatives printed two copies of multi-page contracts with clients. Orange's back office scanned the signed contracts and sent the original paper copy to a central archive. And the client received a paper copy of the contract.

Orange was looking for a reliable solution for electronically signing legally binding contracts.

Solution Deployment

In 2017, Orange selected Infinite IT Solutions as an experienced Polish system integrator to implement a paperless solution. Infinite, in close cooperation with ANASOFT as the SIGNATUS e-signature vendor, delivered the pilot solution in less than a month. The successful pilot deployment in 2017 encouraged Orange to implement SIGNATUS at all of its 198 points of sale. Later, the solution was fully launched and operated on almost 1,000 Samsung devices across the country. In 2017, Orange became the first telecommunications operator in Poland to implement electronic contract signing.

Currently, the contract with the client is generated in the system by an Orange representative. The client then uses a tablet to read the contract, provide all legally required consents and sign the contract in person.

The tablet screen is fully adapted to the business process and visual identity of Orange, making the signing process intuitive for the client.

After signing, the client receives a digital copy of the contract by email and another copy is stored in a digital archive. A printed copy is available to the client upon request.

Results

Orange customers signed more than 100,000 electronic contracts in the first quarter of operation, which represents more than 0.5 million pages of paper saved. Orange has thus managed to speed up the business process and increase customer satisfaction. Orange plans to expand the solution to hundreds of partner points of sale.

SIGNATUS and Telecommunications

SIGNATUS enables financial intermediaries to shorten the consumer loan processing process from hours to minutes. Customers experience a simpler, faster and more understandable process, and sellers have the opportunity to close multiple contracts and achieve better cash flow.