Customer Care, Quality Control

ISO certificate

Three years ago our company was awarded the ISO 9001:2000 certificate We confirmed our ability to provide top-quality services meeting the demanding criteria of the international quality standard ISO 9001:2000 in a re-certification audit in October of 2006.

Persistent headcount growth and related company growth necessitated a refinement of human resources management processes. These very elements surfaced as an additional main process in the system of quality control.

Human resources management includes a new system of annual reviews.

This mechanism opens 

• an opportunity for strategic planning of employee skills development
• an acceptable form of collecting feedback on performance
• a simple format for presenting ideas concerning improvement of workflow in the company.

Diligent selection of employees followed by an attentive approach towards them paves the way to better satisfaction of the interests of our customers.