Replace paper with pixels without losing the human touch

By Pavol Schmitzer, Business Development & Strategic Partnerships, ANASOFT

“Phygital” is what retail futurist Doug Stevens calls the convergence of the physical and digital worlds. The word perfectly fits the definition of e-signature solutions that use digital handwritten signatures as a means of digitizing business processes without losing the human touch. Phygital e-signing takes the best of both worlds, eliminating the burden of paper forms while keeping a natural way of signing a document by hand that is intuitive and highly acceptable to every user. 

How many digital transformation projects have failed simply by ignoring the user experience and user acceptance? Not everyone is ready for a click-to-sign. Not everyone has an eID card with a qualified digital signature. But (almost) everyone has a hand and can provide a signature that creates a unique link to the signatory, even though every handwritten signature of a given person is slightly different. As yet, not every user — young and old, educated or not, wealthy or not — is ready to accept fully digital, impersonal business interactions online.We are in a transition period where e-signing by hand bridges the gap between physical and digital in any B2B or B2C interaction. 

Real-life examples and customer surveys show that over 90 percent of customers prefer e-signing— e.g., for a loan contract when they can sign with a stylus instead of a finger or by clicking a checkbox, when they can comfortably read the document they're e-signing on the screen of a tablet they hold, and when they can actually spend more time discussing the content of the document instead of waiting for a printer or scanner. Onboarding a new customer using a fully mobile and paperless e-signature tool can cut the time needed by over 60 percent regardless of whether it happens in a bank's branch office, at a retail location, or in a café. A good quality e-signature provides proof of authenticity and assurance of document integrity, so both parties can rely on the legality of the document and enjoy the benefits of the digital form. 

Signatus is an award-winning e-signature solution proven by market and even by court of law. Signatus represents a convergence of physical, digital, and mobile, facilitating user adoptions and making e-signature implementation a quick win. Available as an out-of-the-box solution or a complement to partner applications, Signatus provides strong security, modular architecture, and a flexible user interface. 

Learn more about Signatus or contact us for more information.