Axepto is an authentication platform for the delivery of electronic documents based on SIGNATUS technology.
The most frequent customers are B2C companies, which need to conclude a contract with the customer to activate their services. The Axepto platform provides its customers with digital document processing directly when ordering services by phone or online.
Digital transformation of delivery
Axepto gave SPS couriers 400 powerful Huawei tablets. Documents intended for signature are sent directly to the courier's tablet. The application on the tablet guides the courier through the steps to be taken during delivery of the shipment, prompts him to check the identity document, scan it or take a photo of the customer and then sign the contract.
A short satisfaction survey may also be part of the process. After signing, the document is encrypted and sent to the company system of the mobile operator O2 and to the customer's electronic mailbox. In O2, customer order processing is automated. The request travels from the order in the e-shop or over the phone directly to the logistics warehouse and to the courier.
Benefits
Improved customer service
More and more customers are used to signing contract documents electronically at points of sale. The Slovak mobile operator O2 Slovakia has decided to expand its electronic signature services for customers who order services and products by phone or via the e-shop. He collaborated with two companies, Axepto and SPS, in digitizing the given process.
Satisfaction survey
Axepto perceives another important aspect of their service. They teamed up with SPS to expand their services to include market research. The advantage is that it is a very fast, targeted and reliable tool that enables immediate evaluation of the obtained data.
The contract will be displayed on the tablet only after entering the security code available to the customer to prevent leakage of personal data.
SIGNATUS and delivery services
For service companies, the simplicity and reliability of the SIGNATUS solution is their competitive advantage. It allows them to set up work processes that best suit the needs of the company and eliminate the paper used when delivering goods, receiving repairs or signing documentation.
Instead of a pile of paper, the company's employees have a durable tablet in their hand, which protects and displays all the necessary data and records consent through a handwritten electronic signature.
„It's great that you don't have to fill out a lot of paperwork, just one signature on the tablet and everything is done. The courier will come to you anywhere, the signed documents will be sent directly to your e-mail, and the whole process takes only a few minutes, which many a busy mother will definitely appreciate.“
Wanda, client of O2 Slovakia
„The advantage of contracts signed in this way is not only their ecological electronic form, but mainly the speed of their processing. Services or phones that you order through the O2 e-shop can be delivered and activated within one day.“
Tereza Molnár, public relations officer
O2 Slovakia
