ČSOB Leasing, the market leader in financing, is among the companies that want to become paperless. In 2016, ČSOB Leasing became the first leasing company on the market to introduce electronic signing of contracts. It is convenient for customers to deal with things electronically. Therefore, the decision to change the signing process through the SIGNATUS solution was aimed at increasing customer comfort and at the same time improving processes within the company.
What requirements were placed on the solution?
The electronicization process itself had to be set up so that it could be used at branches in the partner network and at sales representatives in the field, but without complex operational and support activities. The requirements for the solution were related to hardware and specific software features:
- operation of the solution on different types of mobile devices (signpad, tablet, 3in1 notebook, mobile phone)
- collection of biometric signature data
- functionality of the solution even without data connectivity
Implementation
The SIGNATUS digital handwritten signature is available on various mobile phones
devices. At ČSOB Leasing, it is installed on tablets and laptops with a special layer that enables the recording of biometric elements. A mobile device in conjunction with an application has opened up possibilities for safe sharing and control of data from various geographically remote areas.
The solution is designed for simple implementation in the partner network. Merchants can thus sign documents directly with the customer and immediately send them to the head office for further processing.
Solution result
SIGNATUS adapts perfectly to the needs of customers. The conclusion of the leasing contract does not have to take place only at the branch of the leasing company, it can also take place at the company's partner or sales representative.
The mobile device turns into a full-fledged tool for business, which will allow the company's sales representatives and partners to edit and sign the leasing contract anywhere. The company gets rid of a lot of paper, speeds up the information processing process and gains control over activities outside its own branch.
The electronicization of contractual documents through the SIGNATUS solution made the entire content of the documents available to the client on one device (tablet), and on the same device also provided him with the option to express consent. At a given moment, the client knows exactly what document he is signing and at the same time need not worry about its security, the documentation is encrypted. The client of ČSOB Leasing has unlimited access to signed documents through the customer zone.
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SIGNATUS
„The largest amount of paper is wasted when signing a contract with a customer, that's why we started the change process exactly where the saving of paper will manifest itself most clearly. SIGNATUS met our expectations and confirmed that we made the right choice.“
Andrea Jakubócyová, Executive Director for Customer Relationship Management
ČSOB Leasing
