Contact Centres
For companies that require systematic communication control with more clients, it is inevitable to be available constantly and in the easiest and most comfortable way for the customer.
With contact centre transparent approach to customer’s demands is formed, individual communication channels will equalize and round the clock communication is enabled.
For contact centres administration Genesys information system is employed.
Genesys solution is presumably the best what customers, in the field of contact centres, can wish for.
Genesys provides an open platform and whole system has been designed to meet all demands even of the biggest company.
Robustness of the system, as well as its scalability allows establishing a contact centre with hundreds of operators.
Key features of the Genesys product:
- full support of the hot stand-by concept – provides 100% availability of the solution
- support of UNIX platforms Sun Solaris, HP UX and IBM AIX
- support of private branch exchange (Alcatel, Ayaya, Ericsson, Nortel, Siemens and others)
- expert system for decision support
- Universal Workflow packet supporting the process management of the customer support
- Workforce Management tool for operators work shift planning
- full support of multimedia communication
- support of outbound campaigns
- possibility of interconnection with external systems
